DelivraX | Trusted, Verifiable, Trackable

1. Acceptance of Terms

By accessing or using DelivraX services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

DelivraX provides a technology platform connecting delivery requesters with service providers. We are not a delivery service provider but a marketplace facilitator.

Our platform enables businesses, riders, and customers to connect for delivery services through our bidding and matching system.

3. User Accounts

Users must be at least 18 years old
Provide accurate and complete information
Maintain account security and confidentiality
One account per individual/business

4. Delivery Services

Riders are independent contractors, not employees
Delivery times are estimates, not guarantees
Maximum liability for lost/damaged items is the delivery fee paid
Valuable items should be insured separately

5. Payments and Fees

15% commission on completed deliveries
Payment processing through secure third-party providers
Refunds processed within 5-7 business days
No refunds for completed services unless service failure is proven

6. Prohibited Activities

Fraudulent or illegal use of the platform
Harassment of other users
Circumventing platform payments
Transporting illegal or dangerous items
Creating multiple accounts for abuse

7. Termination

We reserve the right to suspend or terminate accounts for:

Violation of these terms
Fraudulent activity
Harassment or abuse
Non-payment of fees
Illegal activities

8. Limitation of Liability

DelivraX's maximum liability is limited to the amount of fees paid in the last 30 days. We are not liable for:

Delays beyond our control
Acts of third parties
User negligence
Force majeure events

9. Dispute Resolution

All disputes shall first attempt resolution through our support team, then through mediation in Lagos, Nigeria.

10. Governing Law

These terms are governed by Nigerian law. Any disputes shall be resolved in Lagos courts.